During a tour of Google headquarters in 2014, our host described the impressive amount of time and effort the entire company put into hiring the best talent. However, he went on to proudly state that Google was even better at firing people. Why would the world’s #2 Most Admired Company … Continue reading Why It’s Critical to Be Even Better at Firing Than Hiring
I was talking with an executive team about the high voluntary and involuntary turnover their organization was experiencing in recently filled leadership roles. The execs’ conclusion (or excuse) for the cause of the turnover was that the exiting leaders “just didn’t fit our culture.” They felt that they just needed … Continue reading The Fallacy of Hiring for Culture Fit
Lessons from 2015 Culture Leaders of the Year I gained some new insights on Organizational Culture (and reinforced some previous ones) listening to a panel discussion with four finalists in the Pittsburgh Technology Council’s Culture Leaders of the Year from 2015. Much of the discussion centered on the question, “How … Continue reading Culture and Scaling Up: Creating an Intentional Culture
Why Culture Trumps Engagement Every Time Work on the importance of worker “morale” began in the 1920’s. Morale morphed into job satisfaction in the 1930’s. Conclusions about the impact of job satisfaction on key business results varied greatly over the ensuing decades, depending on how satisfaction was defined, the measurement … Continue reading Why Employee Engagement Is Not Enough
What makes Google the #2 Most Admired Company in Fortune’s 2015 rankings? Does their unique organization culture play a role? Gaining answers to these and other questions was the force behind a Culture Benchmarking Trip to Silicon Valley in which I participated. The purpose of the trip was to unearth … Continue reading Lessons from Google’s High Performance Culture
Yes, generations differ. However, I don’t think that all the hype about Millennials and the differences between generations is all that helpful or meaningful. The Hype: The cited differences between generations are often quite small and the wide range of individual differences within a generation are often ignored; the distributions … Continue reading The Millennial Paradox . . . or Hype?
Don’t get me wrong, effective and targeted communication from key leaders is important for any organization to be effective and engage its workforce. Communications are important . . . but not sufficient. What is more critical are the behaviors regularly exhibited by leaders and the impact of those behaviors. For … Continue reading Employees Remember 1% of What a Leader Says but 100% of What A Leader Does
Easy. Behavior comes first. And its not a chicken-or-the-egg kind of thing. The culture of an organization is first created by the behavior of its leaders that are then reflected across the organization. Employees remember about 1% of what a leader says but 100% of what a leader does. This means … Continue reading Which Comes First, Culture or Behavior?